Describe one of your favorite moments.
When my wife and I were first married I had a night audit job for the local Microtel. One very busy night when we were full I got a very angry customer. He was angry because we were full and didn’t have a “No Vacancy” sign. He was about to leave saying he would never come back when I asked if he would like me to call around for a room. He agreed, I made some calls, found him a room, and explained that was why we didn’t have the sign. It was a small win and makes a good story.